When COVID-19 happened, Epicurean went immediately into teaching safety practices to all of its managers and employees. It developed and implemented a COVID-19 Safety Pledging to keep customers safe, with the pledge posted with manager and employee signatures in each unit for customers to see.
China, silverware and glasses went by the wayside. The queues in company operations also had to change to accommodate social-distancing protocols. Epicurean installs clear plexi sneeze guards to protect servers, cashiers and customers. Luckily, it already used compostable and biodegradable products because it is a Green Certified company.
For ordering food, Epicurean realized it needed to architect and engineer a new model of food delivery. It went heavily into the online ordering system to eliminate touchpoints on several platforms and customized each platform to tailor to each client’s needs. The model is based on preorder, prepay, touchless declining balance, and pickup and delivery system.
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